Our Return Policy
Want to return a product?
We understand that sometimes people change their mind, that’s why we happily accept returns for a refund or an exchange. So we can successfully process a return for you, please make sure you follow these points:
- You can return/exchange any item for a refund within 7 days after receiving the order
- All items returned must be in the original condition and unused
- The refund is only made on the price of the product, minus order management cost—it doesn’t include shipping costs
- There are some cases that complete refund is not possible, as it may include personalized features or already on the crafting process by the artisans. The total amount available for refund will be notified to you.
- Customers are responsible for return shipping costs
- Please email us advising if you would like a return or an exchange